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Configuring your organization’s Coral account can be done by Admins only.
  • Set chat defaults. One key difference between an Admin and a User is that Admins have access to the Controls tab, where you can set account-level defaults for new group chats.  You can set the default chat subject, description (we recommend a link to your company privacy policy if applicable), image (we recommend your company logo), group invite message template, and whether automations are on or off.  
  • Your API phone number display name.  When a chat is started with our product, participants will receive an invitation to join the chat from your organization’s API phone number, and whenever you send a template into a chat, it comes from the API phone number. The API phone number name can be set so that your chat participants don’t just see a phone number in the chat invite and in the chat participants for the API, and instead they see your business’s name; this is called the display name.  To set your organization’s display name, you will need to have Official Business Account (OBA) status from Meta; talk to your Coral rep to learn more about this. 
  • Your API phone number image. The API phone number’s thumbnail image can be configured by Coral for you to be your company logo or any other image you want, just let your Coral rep know.