Skip to main content
With Coral, you have the ability to onboard and sync all direct chats for a user who is on the WhatsApp Business App (this functionality is also known as WhatsApp co-existence). Only an admin of your organization’s Meta Business Portfolio can complete the steps below to add a new synced Coral user to your acccount. You will also need the person whose business phone number you want to sync to participate by being ready to receive a WhatsApp message to their phone number and verify that they approve.
IMPORTANT: Adding a synced user will only by allowed by WhatsApp if the phone number you want to add is being actively used on the WhatsApp Business App for at least a week.
Click “Add Synched User” and then “Continue with Facebook”. This step will open a pop-up window on facebook.com. Do not close the pop-up window or navigate to a different Coral website or close the Coral page. You will need the Coral window for later steps in this guide. Do not copy the URL of the pop-up window to send to another user as registration will fail. You must complete all of these steps using the same browser session in order for the data exchange between Meta and Coral to work properly and register you.
Log into Facebook if you haven’t already or click “Continue as [your name]” if you’re already signed in. Facebook will then ask you to allow Coral Messaging to manage your WhatsApp Business Account. Click “Get Started” to proceed.Log in to Facebook
Select your the Meta Business Portfolio for your business from the list. You must be an admin of a Meta Business Portfolio for it to appear on this list.Select Meta Business Portfolio
Select the first option, “Connect your existing WhatsApp Business App” and hit “Next”.Connect your existing WhatsApp Business App
Enter the phone number that you want to sync to your Coral account and hit “Next”. This phone number will immediately receive a WhatsApp chat with further instructions.Enter your WhatsApp Business phone number
The person who uses the phone number you want to sync will have received a WhatsApp message to that number. Click through the prompts from this WhatsApp message, and choose to “Share chats” on the third screen. In the final screen, they must either scan the QR code on the Coral admin’s screen who started this process, or can enter the code seen on the Coral admin’s screen.Follow the prompts in the WhatsApp Business App
Enter the time zone of the person whose WhatsApp Business Account is being synced, then click “Next”, and then “Finish” on the final screen. There is no need to add a payment method.Confirm the WhatsApp Business Account