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Coral CRM integrations includes links to media shared in WhatsApp chats when a daily transcript is synced to your CRM. For media messages, the transcript includes the original message line plus a media label such as [image/jpeg], [video/mp4], or [application/pdf] followed by a link to the file. Coral provides fine-grained access controls that allow administrators to manage media availability at the integration and file level. When a chat message contains media, Coral generates a unique media link associated with both the media file and the integration through which it is accessed. Each time a media link is accessed, Coral validates permissions to ensure the file remains authorized for viewing. This verification helps maintain secure access while supporting media visibility within CRM transcripts.

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Enablement and access controls

CRM media links must be enabled for your account or CRM integration before they appear in transcript syncs. If you need to disable access to a specific media file, please contact your Coral representative and provide the media link. Access revocation is managed on a per-integration basis. If you have multiple integrations enabled (for example, HubSpot and Salesforce), the media access must be revoked separately for each integration.